GTR Carbon Troubleshoot
GTR Carbon Series 1 - Motor Concerns
If both motors do not work, but the remote and board are connected, check the Remote Concerns article. Check the hall sensors for debris by looking into the vents on the non-drive side of the motor. Locate the three sets of three pins (you may need t
GTR Carbon Series 1 - Not Getting Advertised Top Speed
If your board isn’t hitting its top speed, there are a few settings and factors to check before reaching out to support. If the speed metric (kph/mph) on your remote is yellow, this means the Speed Limit setting is enabled. Incorrect wheel settings w
GTR Carbon Series 1 - Heat Protection
To prevent the electric system from overheating on your GTR Carbon Series 1, built-in software reduces board performance when temperatures reach certain limits. This allows the system to cool down and prevents excessive stress on the components. If t
GTR Carbon Series 1 - Remote Concerns
If you are having trouble connecting your remote, changing speed modes, turning the remote off, the board responding erratically or general connection concerns, it will most likely be remote related. Check the remote is in sound operating condition a
GTR Carbon Series 1 Troubleshooting
SkateboardBoard doesn't turn on or the switch light is flashingBoard doesn't chargeFluctuating battery percentageOdd noisesOne motor isn't working or works intermittentlyBoard drops to PRO mode and speed turns red on the remote / heat protectionBlue
GTR Carbon Series 1 - Remote Won't Take/Hold Charge
Inspect the charge port on the remote. Ensure it is free from debris or damage. Try a different Micro USB charge cable and a different USB charge point to eliminate the charging source as a concern. If you have isolated the concern to the remote, it
GTR Carbon Series 1 - Reduced Range
Many factors can affect overall range, including riding style, terrain, environment, ambient temperature, battery age, tyre pressure, and rider weight. If you've noticed a sharp decrease in range and don't believe it’s due to any of these factors, re
GTR Carbon Series 1 - Board Doesn't Turn On or Switch Light Flashes
If your GTR board isn’t turning on, or the power switch light is flashing, follow these steps to troubleshoot the issue. Before anything else, charge the board and see if it turns on. Loose connections can prevent the board from turning on. Ensure th
GTR Carbon Series 1 - Fluctuating Battery Percentage
If your battery percentage isn’t dropping in 1% increments, jumps up and down, or suddenly drops to 0%, here’s what you need to check. If the battery percentage drops in chunks (e.g., 80% to 60%) and doesn’t recover, this may indicate a deeper issue.
GTR Carbon Series 1 - Odd Noises
Your board has multiple moving parts, and various noises can indicate different issues. Here’s how to identify and resolve them. A loose nut, bolt, or damaged bearing could be the cause. Try to pinpoint the source:. Usually caused by the driveline:.
GTR Carbon Series 1 - Board Doesn't Charge
If your GTR Carbon Series 1 isn’t charging, follow these steps to diagnose and resolve the issue. Before assuming the board has an issue, inspect the charger and charge port:. Your charger’s LED will indicate its status:. If possible, test your charg
GTR Series 1 – Blue Flashing LED on Power Button
If your GTR Series 1(GTR Carbon or GTR Bamboo), Stoke Series 1 or Onirique won’t pair with the remote and the power button of the board is flashing blue, this indicates a motor controller fault. In most cases, the motor controller will need to be rep