Our tech support team's direct email address is below. By answering the following questions, we will be able to assist you more efficiently. Click here: support@rideevolve.co.uk. Thank you!

<p id="isPasted">Our tech support team&apos;s direct email address is below.</p><p>By answering the following questions, we will be able to assist you more efficiently.</p><ol start="1" type="1"><li>Where are you located?</li><li>What board/remote do you have?</li><li>How old is the equipment?</li><li>Please describe your concern and the steps you have taken.</li><li>Attach any pictures or videos to help us better understand.</li><li>If you have purchased through one of our retailers, please also include a copy of your receipt.</li></ol><p>Click here:<a href="mailto:support@rideevolve.co.uk?subject=Troubleshooting Guide Completed UK&amp;body=Please ensure you answer these questions, thank you: %0D %0D 1. Location: %0D %0D 2. Board and Remote: %0D %0D 3. Equipment age: %0D %0D 4. Concern and steps taken: %0D %0D 5. Attach any pictures or videos. %0D %0D 6. Attach receipt if purchased from a retailer."> support@rideevolve.co.uk</a>&#xA0;</p><p>Thank you!&#xA0;</p>

Contact Tech Support UK

Our tech support team's direct email address is below. By answering the following questions, we will be able to assist you more efficiently. Click here:ask@rideevolve.com.au. Thank you!

<p id="isPasted">Our tech support team&apos;s direct email address is below.</p><p>By answering the following questions, we will be able to assist you more efficiently.</p><ol start="1" type="1"><li>Where are you located?</li><li>What board/remote do you have?</li><li>How old is the equipment?</li><li>Please describe your concern and the steps you have taken.</li><li>Attach any pictures or videos to help us better understand.</li><li>If you have purchased through one of our retailers, please also include a copy of your receipt.</li></ol><p>Click here:<a href="mailto:ask@rideevolve.com.au?subject=Troubleshooting Guide Completed AU&amp;body=Please ensure you answer these questions, thank you: %0D %0D 1. Location: %0D %0D 2. Board and Remote: %0D %0D 3. Equipment age: %0D %0D 4. Concern and steps taken: %0D %0D 5. Attach any pictures or videos. %0D %0D 6. Attach receipt if purchased from a retailer.">ask@rideevolve.com.au</a>&#xA0;</p><p>Thank you!&#xA0;</p>

Contact Tech Support Australia

Please click on your distributor below to contact your local tech department.

<p style="text-align: center;">&#xA0;</p><h2 style="text-align: center;" id="troubleshooting-guide"><strong>Troubleshooting Guide</strong></h2><p style="text-align: center;">Please click on your distributor below to contact your local tech department.&#xA0;</p><h3 id="isPasted" style="text-align: center;">&#x1F1E6;&#x1F1FA; &#x1F998;<br><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-australia-42915"></a><a href="https://help.evolveskateboards.com/en-US/42915-5bae07cb3fa5489ea1562884147cbb90">Evolve Australia</a><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-australia-42915"></a></h3><h3 style="text-align: center;" id="--evolve-usa--canada">&#x1F1FA;&#x1F1F8; / &#x1F1E8;&#x1F1E6;<br><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-usa--ca-43045" rel="noopener noreferrer" target="_blank"></a><a href="https://help.evolveskateboards.com/en-US/43045-7196990702d34a1bae02cf997b352df8">Evolve USA / Canada</a><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-usa--ca-43045" rel="noopener noreferrer" target="_blank"></a></h3><h3 id="isPasted" style="text-align: center;">&#x1F1F3;&#x1F1FF;<br><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-new-zealand-43046"></a><span data-elevio-article="765"><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-new-zealand-43046"></a></span><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-new-zealand-43046"></a><a href="https://help.evolveskateboards.com/en-US/43046-a5aade85475a4b73b1599cb20010a027">Evolve New Zealand</a></h3><h3 id="isPasted" style="text-align: center;"><span data-elevio-article="766" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#x1F1EC;&#x1F1E7;</span><br><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-uk-43047" rel="noopener noreferrer" target="_blank"></a><a href="https://help.evolveskateboards.com/en-US/43047-214f7e8ff9ee4814a8be26e322462d5e">Evolve UK</a><a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-uk-43047" rel="noopener noreferrer" target="_blank"></a></h3>

Contact Tech Support Global

Our tech support team's direct email address is below. By answering the following questions, we will be able to assist you more efficiently. Click here:support@rideevolve.com. Thank you!

<p id="isPasted">Our tech support team&apos;s direct email address is below.</p><p>By answering the following questions, we will be able to assist you more efficiently.</p><ol start="1" type="1"><li>Where are you located?</li><li>What board/remote do you have?</li><li>How old is the equipment?</li><li>Please describe your concern and the steps you have taken.</li><li>Attach any pictures or videos to help us better understand.</li><li>If you have purchased through one of our retailers, please also include a copy of your receipt.</li></ol><p>Click here:<a href="mailto:support@rideevolve.com?subject=Troubleshooting Guide Completed USA/CA&amp;body=Please ensure you answer these questions, thank you: %0D %0D 1. Location: %0D %0D 2. Board and Remote: %0D %0D 3. Equipment age: %0D %0D 4. Concern and steps taken: %0D %0D 5. Attach any pictures or videos. %0D %0D 6. Attach receipt if purchased from a retailer.">support@rideevolve.com</a>&#xA0;</p><p>Thank you!&#xA0;</p>

Contact Tech Support USA / CA

Our tech support team's direct email address is below. By answering the following questions, we will be able to assist you more efficiently. Click here:ask@rideevolve.co.nz. Thank you!

<p id="isPasted">Our tech support team&apos;s direct email address is below.</p><p>By answering the following questions, we will be able to assist you more efficiently.</p><ol start="1" type="1"><li>Where are you located?</li><li>What board/remote do you have?</li><li>How old is the equipment?</li><li>Please describe your concern and the steps you have taken.</li><li>Attach any pictures or videos to help us better understand.</li><li>If you have purchased through one of our retailers, please also include a copy of your receipt.</li></ol><p>Click here:<a href="mailto:ask@rideevolve.co.nz?subject=Troubleshooting Guide Completed NZ&amp;body=Please ensure you answer these questions, thank you: %0D %0D 1. Location: %0D %0D 2. Board and Remote: %0D %0D 3. Equipment age: %0D %0D 4. Concern and steps taken: %0D %0D 5. Attach any pictures or videos. %0D %0D 6. Attach receipt if purchased from a retailer.">ask@rideevolve.co.nz</a>&#xA0;</p><p>Thank you!&#xA0;</p>

Contact Tech Support New Zealand

Reach out now! Our response time is generally under 1 business day.

Evolve Skateboards

Contact Tech Support

Product Support

🎮 Which remote works with a Bamboo GTR?

Can I take my GTR/Stoke on a plane?

Can I take my Hadean on a plane?

Can I take my GT or GTX on a plane?

Travelling with eSkate

How often do I need to replace the drive belt?

What size all terrain tyres came standard on my board?

What street wheels should I pick?

What is the difference in compound and size?

What is the difference in drive gears?

Wheels & Drive System

Battery Charger Compatibility – Which Charger Works with Your Board?

Bash Guard Compatibility

Can I use my Carbon battery on my Bamboo board?

Can I use my old gears and wheels with the Hadean series?

Board Component Compatibility

Remote Compatibility – Which Remote Works with Your Board?

Component Compatibility

Will the Evolve app work with my GT board?

What is Explore by Evolve?

How do I report an issue with the app?

Explore by Evolve

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Hadean Series

Behind the Brand

2in1

How a Skater Rides an Evolve

Why choose street wheels?

7 Myths About Electric Skateboards

Common Mistakes

Which Evolve Board is Best?

Bamboo VS Carbon

Gears on a Skateboard

How fast can the Hadean go?

How an electric skateboard works

Getting Started

How to 180 Slide

Stoke Tricks 101

How to ride mountain bike trails

How to ride for beginners

Riding tips

Do you have any group rides or events coming up?

Is it legal to ride in my area?

Are there any events in my area?

What is an ambassador and how do I apply?

Community

The 2025 Evolve Board Guide

How-To: Newcomers and Riding

GT - Motor Concerns

GT - Board Not Turning On

GT - Board Won't Leave SAFE/SLOW/ECO Mode

GT - Reduced Range

GT Troubleshoot

GT - Board Doesn't Charge

GT - Remote Won't Take/Hold Charge

GT - Not Getting Advertised Top Speed

GT - Access the hidden screens on the R2 Remote

GT - Odd Noises

GT - V1 and V2 modes on the R2 Remote

GT - Remote Concerns

GT - Board Errors

GTR Carbon Series 1 - Motor Concerns

GTR Carbon Series 1 - Not Getting Advertised Top Speed

GTR Carbon Series 1 - Heat Protection

GTR Carbon Series 1 - Remote Concerns

GTR Carbon Series 1 Troubleshooting

GTR Carbon Series 1 - Remote Won't Take/Hold Charge

GTR Carbon Series 1 - Reduced Range

GTR Carbon Series 1 - Board Doesn't Turn On or Switch Light Flashes

GTR Carbon Series 1 - Fluctuating Battery Percentage

GTR Carbon Series 1 - Odd Noises

GTR Carbon Series 1 - Board Doesn't Charge

GTR Series 1 – Blue Flashing LED on Power Button

GTR Carbon Troubleshoot

Gen1/Gen2 Board Concerns

Gen1/2

What is the top speed, range and recharge time on the series 2?

Can I take my GTR2 /Stoke 2 on a plane?

Is the GTR2 Waterproof?

General

What is the difference between the GTR2 and the GTR1?

Are the GTR/Stoke Series 2 decks the same as the GTR/Stoke Series 1 decks?

Are the GTR2 motors the same as the GTR1 motors?

Are the Stoke Series 2 motors the same as the Stoke Series 1 motors?

Are the GTR2 motors the same/as powerful as the Hadean motors?

Why is the range the same on the GTR1 and GTR2?

How to Easily Spot the Difference Between the Carbon GTR Series 1 and Carbon GTR Series 2

Differences

Are the GTR / Stoke Series 2 components compatible with my GTR / Stoke Series 1?

What wheels fit on the Stoke and Stoke X?

Can I use my old gear setup and wheels with the GTR2?

Can I use the Prism LED Strip Lights on my GTR / Stoke Series 2?

Can I use the R2 Bluetooth Remote on my Hadean / GTR2?

Can I use my GTR Series 1 charger with the GTR Series 2 board?

Which All Terrain Wheels Can I Use?

Compatibility

Hadean Carbon - Fluctuating Battery Percentage

Hadean Carbon Troubleshoot

Hadean Carbon - Board Doesn't Turn On or Switch Light Flashes

Hadean Carbon - Phaze Remote Won't Take/Hold Charge

Hadean Carbon - Remote Concerns

Hadean Carbon - Odd Noises

Hadean Carbon - Board Doesn't Charge

Hadean Carbon - Reduced Range

Hadean Carbon - Motor Concerns

Hadean Carbon - Not Getting Advertised Top Speed

Project BMX Specs

Project BMX Service and Maintenance

Project BMX Compatibility and Accessories

General Project BMX Questions

Project BMX

Diablo Series FAQs

Diablo Series

What are the specifications of the Stoke X?

What is the difference between the Stoke X and Stoke 2.0?

🛞 Stoke wheel compatibility — what fits and what doesn’t

Stoke X Series

GTX - Board Doesn't Charge

GTX - Board Not Turning On

GTX - Board Won't Leave SAFE/SLOW/ECO Mode

GTX - Odd Noises

GTX - Motor Concerns

GTX - Not Getting Advertised Top Speed

GTX - Reduced Range

GTX - Remote Concerns

GTX - Remote Won't Take/Hold Charge

GTX - Board Errors

GTX - V1 and V2 modes on the R2 Remote

GTX - Access the hidden screens on the R2 Remote

GTX Troubleshoot

GTR Bamboo Series 1 - Motor Concerns

GTR Bamboo Series 1 - Heat Protection

GTR Bamboo Series 1 - Not Getting Advertised Top Speed

GTR Bamboo Series 1 - Reduced Range

GTR Bamboo Series 1 - Remote Concerns

GTR Bamboo Series 1 - Remote Won't Take/Hold Charge

GTR Bamboo Series 1 Troubleshoot

GTR Bamboo Series 1 - Board Doesn't Turn On or Switch Light Flashes

GTR Bamboo Series 1 - Board Doesn't Charge

GTR Bamboo Series 1 - Fluctuating Battery Percentage

GTR Bamboo Series 1 - Odd Noises

GTR Bamboo Troubleshoot

Remote Troubleshooting: What to Do if Your Remote Isn’t Working

Remote Concerns

Remote not holding charge

Phaze Remote Troubleshoot

Stoke Series 1 - Board Doesn't Turn On or Switch Light Flashes

Stoke Series 1 - Board Doesn't Charge

Stoke Series 1 - Fluctuating Battery Percentage

Stoke Series 1 - Odd Noises

Stoke Series 1 - Motor Concerns

Stoke Series 1 - Heat Protection

Stoke Series 1 - Not Getting Advertised Top Speed

Stoke Series 1 - Reduced Range

Stoke Series 1 - Remote Concerns

Stoke Series 1 - R2 Remote Won't Take/Hold Charge

Stoke Series 1 Troubleshoot

Onirique - Board Doesn't Turn On or Switch Light Flashes

Onirique - Board Doesn't Charge

Onirique - Fluctuating Battery Percentage

Onirique - Odd Noises

Onirique - Motor Concerns

Onirique - Heat Protection

Onirique - Not Getting Advertised Top Speed

Onirique - Reduced Range

Onirique - Remote Concerns

Onirique - R2 Remote Won't Take/Hold Charge

Onirique Troubleshoot

GTR Bamboo Series 2 - Board Doesn't Turn On or Switch Light Flashes

GTR Bamboo Series 2- Board Doesn't Charge

GTR Bamboo Series 2 - Fluctuating Battery Percentage

GTR Bamboo Series 2 - Odd Noises

GTR Bamboo Series 2 - Motor Concerns

GTR Bamboo Series 2 - Heat Protection

GTR Bamboo Series 2- Not Getting Advertised Top Speed

GTR Bamboo Series 2 - Reduced Range

GTR Bamboo Series 2 Troubleshoot