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Remote Troubleshooting: What to Do if Your Remote Isn’t WorkingUpdated 25 days ago

Having issues with your Evolve remote? Whether it won’t connect, power on, or is physically damaged, this guide will walk you through exactly what to do next — including when to send it in.


1. First, Confirm Which Remote You’re Using

Before anything, we need to confirm your remote model:

  • Phaze Remote

  • R2 Bluetooth Remote

  • R2 Wi-Fi Remote

Even if you mention your board (e.g. GT, GTX, GTR1), don’t worry — we’ll still double-check which remote you’ve got. Many customers upgrade their remotes over time, so we don’t want to make assumptions.


2. Still Using an R2 Remote?

If you’re using an R2 (Bluetooth or Wi-Fi), we no longer offer repairs for these remotes. The Phaze is our latest model and a major upgrade in performance and durability.

✅ We recommend upgrading:

Shop Phaze Remote



3. If Your Remote Is Brand New and Faulty

If you just received your remote and it’s not working out of the box, don’t stress.

✅ Please fill out this form instead of a repair request:

Property Return

We’ll arrange a replacement while your return is in progress.



4. What Kind of Issue Are You Having?

Let’s figure out the right path:

🛠 These usually don’t require sending your remote in:

  • Can’t connect to the board

  • Can’t connect to the app

  • Can’t change modes (unless caused by a broken trigger)

We’ll troubleshoot these with you.

📦 These do require sending your remote to us for inspection:

  • Remote won’t turn on

  • Broken screen, housing, or buttons

  • Remote won’t charge or loses power after unplugging

  • Remote won’t accelerate or brake

  • Can’t change modes due to trigger failure

  • Trigger is loose

  • Remote won’t calibrate or is stuck in Safe Mode

  • Remote splitting apart

  • Request for replacement parts like screen, housing, etc.


5. Next Steps If It Needs to Be Sent In

If your remote does need to be sent in, please complete the following form:

👉 Work Authorisation & Return Form

Important:

  • Read the pre-authorised repair section — agreeing to this helps us fix your remote faster.

  • Minimum service fees apply if it’s out of warranty.

Questions?

Still unsure?

Take a photo of your remote or explain what’s going on and we’ll help you out.

We’ll always make sure your gear is running right.

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